Our Standard Delivery is 2 Working Days and we also have a Premium Next Day Delivery Service, these dates are based on orders placed before 1pm. eg... If you order prior to1pm Monday then you can choose to have a Premium Next Day Delivery for Tuesday or a Standard Delivery for Wednesday. Alternatively you can choose book delivery any week day thereafter within the next 21 Days.
All deliveries of bulk bags and 25kg pre-pack are delivered on pallets by a lorry with tail lift off load, We DO NOT use Cranes or HIAB's. The vehicles are 18 tonne vehicles around the size of a standard bin lorry.
It is IMPORTANT that you have sufficient access to accommodate the delivery vehicles illustrated below and the manoeuvering of pallets. The area for delivery must be level and solid ground(tarmac,paving,concrete) the pump trolleys are handled manually so cannot be taken up/down curbs or positioned on loose ground.
Before placing your order it is key that as the customer you understand and take full responsibility of this important delivery information. Gravelmaster will always endeavour to satisfy your delivery requests however by agreeing to our terms and conditions it is the customers responsibility to ensure that circumstances and conditions are correct for the safe completion of delivery.
It is at the delivery drivers discretion whether or not these circumstances and conditions are deemed to be safe and suitable for the delivery to be completed. We do not accept any liability for the consequences resulting from the positioning of pallets or bulk bags by the delivery driver.
These vehicles need a firm level surface to unload on and you must ensure that the delivery vehicle will have safe access to the unloading point. Deliveries are kerbside and where possible the driver will try and leave your delivery where requested. In some cases we may require a 'drop-kerb' in order to deliver. The lorries use small pump action trolleys to manoeuver the pallet around therefore it is key that the surface is level, these trolleys are designed to be used on concrete, tarmac or block paved areas they are unable to be used on gravel, soil, earth, uneven or loose ground. Please be aware that our lorries cannot deliver onto any form of slope, hill or incline.
Once you have selected your postal area during the quoting/buy process we are able to give you exact cost. Our pallets and bulk bags are non-returnable and we would like to encourage the recycling of all such products.
Once you have chosen your products the first process during the checkout process is to select your preferred delivery date.
Gravelmaster is keen to meet its customers individual delivery requests and we will always do our utmost to satisfy these demands. We are happy to deliver without the customer or representative present however we can accept no liability for any damage, theft or deterioration to the items delivered.
The Company will not accept liability for non-delivery, where this is caused by circumstances beyond its control. If the delivery is unable to be completed or refused by the customer, the customer will be responsible for the delivery cost and any cost incurred by Gravelmaster to have the goods returned.
For further information please see our terms and conditions
If you would like to trace your delivery please try our tracking widget below or if you require further help please call our office on 0800 907 8590.